Once your order has shipped you will receive a confirmation email with a tracking number.

You can also use the Track my order feature at the bottom of our landing page.

Once an order has been placed, we are unable to make any changes.

Once an order has been placed, we are unable to make any changes. Please feel free to contact the courier if you wish to make any changes to your delivery address.

We will gladly look into this for you and make it right. In order to proceed, please click the link below to open a ticket and attach a picture of the item for quality control. We will promptly address this with the team to ensure a resolution.Contact us.

We’re excited to have partnered with Klarna to bring you new ways to pay at checkout. It’s a safe and simple way to get the styles you want, when you want them.

Learn more about Klarna.

Yes. You have the option to ship your order to: 

BYLT Canada Returns/Exchanges 

#105 – 2433 Dollarton HWY

North Vancouver, BC

V7H 0A1

We recommend saving your tracking number in order to monitor the progress of your package.

• We deduct shipping label costs on returns, from the total product refund. If your return amount is less than the cost of the shipping label an invoice will be emailed to you. Please note that only the cost of the original item is refundable.
• If you received an incorrect item or would like to make a warranty claim please contact us directly.
• Excessive abuse of our returns will receive a $10 restocking fee per item returned.
• No returns/refunds after 30 days.
• We guarantee all merchandise purchased through BYLT Canada
• Returns must be in new/unworn condition and all packaging must be included to be accepted as a return. 
• Please note that we do thoroughly check all of our returns and if the items are returned in poor condition a $10 restocking fee may be applied to your refund total.
• All sale items are final sale.
• If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund.
• Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.

To maintain its fresh out-of-the-pack look and feel, please follow the care instructions provided on the inside label of each garment.

• To see information about our fabrics, please visit Our fabrics.

While both are seemingly interchangeable when it comes to their uses, there are distinct differences depending on your specific needs.

The Signature Blend fabric is designed to offer a versatile and comfortable choice for daily wear, while the Lux Blend fabric provides a premium, luxurious feel tailored for occasions where a softer and more refined material is preferred.

To learn more about our fabrics and the fits, visit this link below.

Our fabrics.

• Free standard shipping on all Canadian orders over $150
• Canadian orders under $150 will be charged $20 for shipping.
• Canadian Express shipping (1-3 business days) is available for $30
  
• BYLT Canada makes no guarantee on the delivery estimates listed here.
• Orders valued over $100 will require a signature for delivery.
• Orders placed after 2:30pm PST will leave our warehouse the next business day.
• Orders placed on weekends or after 2:30pm PST on Friday leave our warehouse on Monday or the next business day during long weekends (BC, Canada long weekend schedule).
• Deliveries are made on weekdays only.
• Orders are shipped from Vancouver using Fedex.

The BYLT Premium Basics Anniversary Sale takes 30% off site wide (excludes gift cards & memberships). All prices shown reflect full discount. Only specific promotional codes can be used in combination with sale events. Premium Members receive an additional 15% back in store credit. Basic members receive an additional 5% back in store credit. Sale cannot be combined with other offers. All FINAL SALE items are ineligible for return or exchange. EXCHANGE ONLY items are exchange only and cannot be returned for a refund. Cannot retroactively apply to previous orders. Promotion valid from 10:00am PST 10/08/25 until promotion lasts. While supplies last.

When spending over $175 on physical product, you will be eligible for a free gift with purchase in cart. This offer is only available for US based customers. Please note that this offer is not available on the app and is only available throughwww.byltbasics.com

Promotional codes cannot be combined with other promotions or sales, applied to gift cards, or stacked.

A promo code will only work if applicable to all items in the order. Promotional codes cannot be combined with other promotions or sales, applied to gift cards, or stacked.

If you believe your code should be applicable, please reach out to our Customer support team here.

FINAL SALE items are a “FINAL SALE” and therefore they are not eligible for return or exchange. Please note that Gift Card purchases are also final sale and not eligible for return or exchange.

Discounts cannot be applied retroactively to past orders; they are only valid for orders placed during the sale period.

Gift cards are “FINAL SALE” and therefore they are not eligible for return or exchange.

No, gift cards are not available for purchase with reward points.

No, promotional codes are not applicable to gift cards.

Yes

No, please note that the use of gift cards and point redemptions does not contribute to your rewards earnings.

At this time, the Free Gift with Purchase offering is not provided when purchasing a BYLT E-Gift Card. In order to receive the Free Gift Purchase, you must spend the amount noted in physical BYLT products.

Yes. Click here to check your gift card balance.